Signalling fault on East-West Line; travel delay between Bugis and Queenstown stations

The crowd at Raffles Place station, after a signalling fault delayed services on the East-West Line, on July 10, 2017.
The crowd at Raffles Place station, after a signalling fault delayed services on the East-West Line, on July 10, 2017.PHOTO: SEOW JIA XIAN

SINGAPORE - Commuters were told to add 25 minutes of travel time to their journey between Queenstown and Bugis stations on Monday (July 10) evening, due to another signalling fault, SMRT tweeted.

It said in its tweet at 6.46pm that train services were still available.

Free regular bus services were also available between the affected stations.

Commuter Seow Jia Xian was at Raffles Place MRT when she snapped the above photo and sent it to The Straits Times. She said that the platform was very crowded.

SMRT said in an update at 8.18pm that it was working to recover train services on the East West Line. It asked for commuters to add 15min additional travel time between the Queenstown and Bugis stations. 

It added a few minutes later that free bus services were no longer available between those stations.

On social media, netizens responded angrily and with exasperation. Some commuters said the North South Line was also affected, although SMRT did not indicate that there was any delay on their official Twitter account.

Wrote Twitter user @kayleighazpa: "This is totally unacceptable... why is this becoming a norm for us?"

SMRT said at 8.31pm that train services were being progressively restored to normal between Queenstown and Bugis.