Singapore Airlines (SIA) could not retain its crown as the best airline for next year, slipping a spot to No. 2 behind Air New Zealand, according to airline safety and product rating review website AirlineRatings.
Even so, SIA snagged the Best First Class Airline accolade.
This is the sixth time Air New Zealand has been given the top award. Airlines were assessed based on a range of factors including safety, environmental leadership and motivation of staff.
Released on Monday, the list was the verdict of a panel of seven editors with more than 200 years of industry experience combined.
AirlineRatings, an Australia-based website started in 2013, said that to be named in its top 10 list, airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.
The site said Air New Zealand's win was impressive, given its relative size when compared with other international brands such as SIA, Qantas and Cathay Pacific.
The website's editor-in-chief Geoffrey Thomas said: "In our analysis, Air New Zealand came out No. 1 in most of our audit criteria, which is an outstanding performance when it is up against carriers with more resources and scale on this same list of best airlines for 2020."
The rest of the top 20 list comprised, in order of merit, All Nippon Airways, Qantas, Cathay Pacific, Emirates, Virgin Atlantic, EVA Air, Qatar Airways, Virgin Australia Airlines, Lufthansa, Finnair, Japan Airlines, KLM, Korean Air, Hawaiian Airlines, British Airways, Alaska Airlines, Delta Air Lines and Etihad Airways.
Since the site started in 2013, SIA has been a familiar name on the list, finishing among the top 20 airlines every time and taking the No. 1 spot for this year.
While it was pipped by Air New Zealand, which also took the Best Premium Economy accolade, the Singapore carrier took top spot with its more premium offerings, winning the Best First Class Airline award for its suites.
Resembling small hotel rooms, the Skyroom suites in the upper deck of SIA's Airbus A-380s are equipped with a bed, an armchair and a small writing table.
"There is little surprise that SIA has won Best First Class Airline because it has always been a first-class airline," said AirlineRatings, adding that the Skyroom suites are "truly spectacular".
AirlineRatings' European editor Andreas Spaeth noted that SIA's Skyroom suites bear a similarity to the flying Oval Office on board Air Force One, the jet used to ferry the US president, because each is dominated by a massive swivel armchair.
Best Cabin Crew went to Virgin Australia, while Emirates won Best Inflight Entertainment.
