SIA apologises to injured passenger who says he had no information from the airline
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The Australian passenger, Mr Keith Davis, on May 23 complained to the media that he had not heard from SIA since he was hospitalised.
PHOTO: AFP
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SINGAPORE – Singapore Airlines has apologised to a couple who were injured on Flight SQ321 after the man complained about the lack of information from the airline following the severe turbulence incident.
The Australian passenger, Mr Keith Davis, on May 23 complained to journalists that he had not heard from SIA staff since he was hospitalised, according to Australian media reports.
This included whether he would be able to make an insurance claim, and that his wife, who is in intensive care, needed a medical evacuation.
Responding to queries, SIA said a dedicated customer care representative is in contact with the couple to provide updates and assistance.
The airline added that it has also made arrangements for their family members to travel to Bangkok.
SIA chief executive Goh Choon Phong has met Mr Davis and other affected passengers.
“We remain committed to supporting all passengers and crew members who were on board SQ321, as well as their family members and loved ones,” said SIA.
Flight SQ321 was heading to Singapore from London when it experienced sudden extreme turbulence on May 21
The Boeing 777-300ER carrying 211 passengers and 18 crew members made an emergency landing at Bangkok’s Suvarnabhumi Airport at 3.45pm (4.45pm Singapore time).
Media reports said Mr Davis’ wife suffered severe spinal injury, and he hoped to have her medically evacuated to Adelaide, where they live.
ABC reported that he was shut down by staff at the hospital when he attempted to tell the ABC and other journalists about how no representatives from the airline had spoken to him directly.
“We’ve had no information from Singapore. Not a single word,” said Mr Davis when he eventually spoke to the media. He was seen in a wheelchair with his head bandaged and a bruise on his face.
“I need to know, am I going through my insurance? I’ve got no idea.”
SIA said it has apologised to Mr Davis and his wife, and is providing them with the necessary support and assistance they need.
