Security gaps in electricity retail sign-ups

Electricity retailer Geneco says it has received complaints related to unauthorised sign-ups, but "rectified them by immediately transferring the accounts back to SP".
Electricity retailer Geneco says it has received complaints related to unauthorised sign-ups, but "rectified them by immediately transferring the accounts back to SP".ST PHOTO: SHINTARO TAY

Sales agents accused of switching customers' accounts without their consent

One woman was approached by a salesman from an electricity retailer, who took her NRIC and did the paperwork to switch her account over from supplier SP Group without her consent.

Another found herself locked into a 36-month contract after handing her NRIC to a sales agent to check if she was eligible for a 30 per cent discount on her electricity bill.

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A version of this article appeared in the print edition of The Straits Times on August 17, 2019, with the headline 'Security gaps in electricity retail sign-ups'. Print Edition | Subscribe