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Security gaps in electricity retail sign-ups
Sales agents accused of switching customers' accounts without their consent
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Electricity retailer Geneco says it has received complaints related to unauthorised sign-ups, but "rectified them by immediately transferring the accounts back to SP".
ST PHOTO: SHINTARO TAY
Tiffany Fumiko Tay
One woman was approached by a salesman from an electricity retailer, who took her NRIC and did the paperwork to switch her account over from supplier SP Group without her consent.
Another found herself locked into a 36-month contract after handing her NRIC to a sales agent to check if she was eligible for a 30 per cent discount on her electricity bill.
