Robots changing face of the service sector
Keenbot can deliver food as it works with crew to boost efficiency, operations
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A robot receives a meal for four in the kitchen, then zooms off to deliver the food to diners. It even thanks them for choosing to patronise the eatery.
This could be what the future of the service industry looks like with new robots on the market, as a partnership between SoftBank Robotics and Keenon Robotics was announced yesterday.
SoftBank Robotics is a Japanese robotics solutions firm that has products in use in more than 70 countries, while Shanghai-based Keenon focuses on indoor intelligent service robots.
They are launching a robot called Keenbot. Armed with trays, it can serve food in restaurants - up to four dishes at a time. Equipped with obstacle avoidance and smart scheduling systems, it will allow existing service crew to focus on other aspects like customer service.
Mr Yee Wee Tang, managing director of Grab Singapore, said yesterday that the company will introduce the service robots in its GrabKitchen in Hillview, a cloud kitchen that houses more than 20 food and beverage brands.
He added: "We look forward to improving the agility of our operations, and reducing repetitive and manual processes with the help of the robots."
The robots will help with limiting physical contact while improving productivity, he noted.
Mr Kenichi Yoshida, chief business officer of SoftBank Robotics, said Covid-19 has accelerated a long-needed digitalisation in order to respond to new needs.
"Non-human interaction is the immediate need for the service industry right now. Covid-19 is a big driver for the digital transformation of the industry," he added.
Tung Lok Group, which owns and manages more than 35 restaurants in Asia, is keen to deploy the new robot. It already has experience using robotics in its kitchens.
Mr Andrew Tjioe, its president and chief executive, said: "Most of our restaurants are full-service restaurants and, at Tung Lok, we take service very seriously. We do not expect these robots to replace the human element... but rather, we hope for these robots to further complement and enhance our service efficiency."
SoftBank Robotics noted that the partnership with Keenon is in line with Singapore's vision of becoming a Smart Nation. The service robots could be deployed to hawker centres, for example, to make it easier for diners to comply with the recently enforced tray return policy.
