Ride-hailing app Gojek back up after ‘temporary service disruption’ during peak hour rush

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On outage tracking website Downdetector, about 65 cases involving Gojek were reported by 5.30pm.

On outage tracking website Downdetector, about 65 cases were reported by 5.30pm.

PHOTO: SCREENGRAB FROM GOJEK

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SINGAPORE - Users were unable to make bookings on popular ride-hailing app Gojek during the evening rush hour on Jan 13, after the platform appeared to have crashed.

Attempts to get a ride were unsuccessful, and users received a “Can’t load location history” message instead.

The outage appeared to have started at about 3.30pm. On outage tracking website Downdetector, about 65 cases were reported by 5.30pm.

In response to queries by The Straits Times, a Gojek spokesperson said in a statement at about 7pm that the platform had experienced a “temporary service disruption”, but that it had been resolved and that there was no ongoing outage.

“We apologise for any inconvenience caused,” added the spokesperson.

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