SINGAPORE - A renovation company which has received four complaints in the last two months over several thousand dollars' worth of uncompleted work appears to no longer be contactable, according to a consumer watchdog advisory issued on Wednesday (Sept 27).
The Consumers Association of Singapore (Case) said that it has received five complaints against Valiancy Enterprise from Feb 1 to Sept 26.
Out of the five complaints received, four were reported in the past two months.
"These complaints were mainly about consumers paying several thousand dollars to the company, which failed to complete the renovation works by the promised date," said Case in a statement.
It added that consumers were no longer able to contact the officers of Valiancy Enterprise. Case has also failed to contact the company.
A check by The Straits Times found that its official website appears to be down, and the listed mobile number was invalid.
Valiancy Enterprise is a registered renovation contractor under the Housing Board (HDB) website. The company includes other entities such as Valiancy and Valiancy Carpenter Enterprise, said Case.
It was suspended for a week in April last year for renovation work that caused a ceiling leak for which it accumulated three demerit points.
According to documents from the Accounting and Corporate Regulatory Authority (Acra), the company was registered on May 20, 2010 with an address in Eunos Avenue.
The renovation contractor industry has, for the past decade, been among the top 10 in terms of complaints received by Case.
Last year, the industry was the fourth on the list, with 1,269 cases lodged with Case. Most complaints were over a failure to honour contractual obligations or promises, followed by unsatisfactory services.
Case said that consumers should check that the renovation contractors they engage are registered with the HDB, and have a good track record in their transactions with consumers.
"Consumers should also note that, in this case, the paid-up capital for Valiancy Pte Ltd is $100 and are encouraged to exercise prudence when dealing with a lowly capitalised company," added the advisory.
The association also advised that consumers pay no more than 20 per cent for an initial deposit, and to pay progressively as each step of the renovation work is completed.
They should also ensure that all verbal agreements are put down in writing and that the contractual agreement reflects accurate, itemised billing and listing of products and services, and clear project deadlines.
Customers who have unresolved disputes with the company can call Case on 6100-0315, or lodge a claim with the Small Claims Tribunal for losses/damages suffered.