SINGAPORE - Following reports of glass shattering and small explosions, Electrolux has issued a recall of four of its glass gas cooker hob models - EGT9637CKP, EGT7637EGP, EGT7637CKP and EGT7627CKP - that run on town gas.
Electrolux, in a media advisory on Friday (Jan 6) afternoon, said it will recall the affected models after a meeting with Spring Singapore, with a full product refund after verification.
However, it added that "this is not a case of product defect as the product models are certified and compliant".
The incidents happened when the affected glass gas cooker hobs, sold from 2014 to 2016, were in use.
Spring received one report of Electrolux’s glass gas cooker hob shattering in April 2016 and issued a letter of suspension to Electrolux to stop the sale of affected models.
No further reports were received until Jan 4, when Spring received a report from a condominium developer of many similar cases.
"In one case, it resulted in a user being scalded as a result of this incident," said Spring Singapore on Friday (Jan 6). It advised consumers to "stop using the affected models supplied by Electrolux S.E.A Pte Ltd with immediate effect".
That particular matter is currently being investigated by Spring.
Mr Lim Biow Chuan, President of the Consumers Association Of Singapore, said: "As the product concerned is a gas cooker hob, we are very concerned about the safety implications to consumers. We urge consumers to check if their models are affected, and if so, to comply immediately with the advisory to stop using it.”
He also urged Electrolux to work with its retailers and distributors to provide a refund for the defective glass gas cooker hob or "a replacement of a different model at an equivalent value, including installation".
Mr Lim added, "With the festive season upon us, Electrolux, with its retailers and distributors should work together to resolve this issue quickly in order not to cause further undue inconvenience to affected consumers.”
Customers who have bought the affected models that run on town gas can either e-mail the company at firstname.lastname@example.org or call Electrolux Customer service on 6727-3613 or 6727-3699.
Indicate your contact details, product model and which store you bought it from.
Electrolux has also extended its customer service centre's operating hours to 9am to 5pm daily during this time.
It had earlier said that it had been working closely with Spring Singapore on the matter since April last year.
“Each of the product models has been registered and approved in accordance with local laws and regulations, prior to being sold in Singapore,” it said in an earlier media advisory on Friday morning.
“No other models are affected. We apologise for any inconvenience this may cause.”
In an updated press statement on Saturday (Jan 7), Electrolux added that the product recall and refund applies to any customer with the affected models. For condominium residents, they can contact Electrolux directly to start the refund and collection process while Electrolux continues to work separately with developers on the recall process.
The product dimensions of the said models are now available online for the reference of users looking for similar-sized hobs: www.electrolux.com.sg/Electrolux-Cooker-Hob