Plaza Singapura's Toast Box has been suspended for two weeks for a rodent and cockroach infestation since last Friday, according to a suspension notice on the National Environment Agency's website.
The licensee has accumulated 12 demerit points over the last 12 months for failing to keep its premises free of infestation. It was also fined $800.
Licensees who accumulate 12 or more demerit points during a 12-month period may have their licences suspended for either two or four weeks, or cancelled. All food handlers who work in the suspended premises would also be required to attend and pass the Basic Food Hygiene Course again, before they can resume work.
The BreadTalk Group - which includes brands like BreadTalk, Toast Box and Food Republic - was founded in 2000, and now has close to 1,000 outlets in 17 countries.
Toast Box's regional general manager Vincent Lim told The Sunday Times yesterday the outlet fully acknowledges that the NEA assessment results reflected "there were improvements needed in the cleanliness and hygiene standards".
He said it has taken immediate action to address the findings, calling in pest control and sanitising the entire outlet, as well as closing the store for renovation to rectify the defects and identify the issues before the enforced closure.
"We would like to assure all that food safety and quality remains a priority to us, and we are committed to serving customers in accordance with official regulations."
Members of the public who come across poor hygiene practices in food establishments may call NEA's 24-hour contact centre on 1800-CALL NEA (1800-2255-632) with details for follow-up investigations.
Correction note: This story has been edited for clarity.