Payment problem at McDonald's involving Visa and Mastercard

Customers who tried to pay for their McDonald's meals using Visa and Mastercard yesterday evening could not do so due to a disruption to payment services that lasted for about an hour.

At 6.18pm, the fast-food giant put up a post on Facebook saying it was "encountering issues with the payment gateway" involving Visa and Mastercard transactions.

It advised customers to continue placing their orders using the McDonald's website or its mobile app and make payments through American Express, PayLah! or GrabPay.

A little more than an hour later, at about 7.30pm, McDonald's posted an update on Facebook to say the payment gateway issues had been fully resolved.

When contacted by The Straits Times, a McDonald's spokesman said the affected payment services had been restored, but declined to provide further details.

Rosalind Ang

A version of this article appeared in the print edition of The Straits Times on November 25, 2021, with the headline 'Payment problem at McDonald's involving Visa and Mastercard'. Subscribe