When law student Goh Jia Jie was booking flight tickets with budget airline Scoot in May, he was surprised to find the fare increasing by $20 when he began keying in his credit card details to complete the Web purchase.
The 26-year-old went ahead with the transaction anyway, finding it too inconvenient to go through additional steps for offline payment.
Already a subscriber? Log in
Read the full story and more at $9.90/month
Get exclusive reports and insights with more than 500 subscriber-only articles every month
ST One Digital
$9.90/month
No contract
ST app access on 1 mobile device
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
E-paper with 2-week archive so you won't miss out on content that matters to you