Parking.sg app fully restored at 1.30pm, after service down due to network issue

In an update at around noon on Feb 28, Parking.sg said that it will also temporarily suspend enforcement actions for coupon car parks.
In an update at around noon on Feb 28, Parking.sg said that it will also temporarily suspend enforcement actions for coupon car parks.PHOTO: LIANHE ZAOBAO

SINGAPORE - Enforcement action against motorists was suspended on Tuesday (Feb 27), after the Parking.sg app was down for Android users for more than four hours due to a network issue.

Motorists were first informed by a Facebook post at 9am that the app was temporarily unavailable. The notice was also put up on the Parking.sg website.

In the post, Parking.sg said its team was investigating the issue and that enforcement action for all users will be suspended till the app is working for those using Android mobile phones.

At 2.45pm, it announced that service was fully restored and thanked users for their patience and understanding.

In response to queries by The Straits Times, the Government Technology Agency of Singapore (GovTech) said that "some Android users were unable to use the Parking.sg app to pay for parking sessions this morning".

The issue was resolved at 1.30pm, said the agency, which developed the app in collaboration with the Urban Redevelopment Authority and the Housing Board.

Launched in October last year, the app lets motorists pay for parking at public carparks through their mobile phones.

Mr Walter Loo, 58, a businessman, was one of the motorists affected by the outage. Mr Loo told The Straits Times that he repeatedly tried to access the app after parking his car at Yishun Industrial Park at around 10am but received a network error message. He initially thought his mobile phone was the problem. 

“Eventually, and frantically, I searched my van and found some spare coupons,” Mr Loo said. 

He said he found out about the outage only after visiting the Parking.sg Facebook page. He added that it was a relief that enforcement operations were suspended by the authorities during the downtime. 

Earlier at around noon, Parking.sg said on Facebook that it would temporarily suspend enforcement action at coupon carparks.

"We are sorry for the inconvenience caused," it said.

In its statement, GovTech said that it is reviewing the incident comprehensively.

For feedback or inquiries, the public may e-mail feedback@parking.sg