app down for more than four hours

Android users could not use their app for more than four hours yesterday due to a network issue, leading the authorities to suspend enforcement action against affected motorists.

Motorists were first informed by a Facebook post at 9am that the app was temporarily unavailable. The notice was also put up on the website.

In the post, said its team was investigating the issue and that enforcement action for all users would be suspended until the app was working for those using Android mobile phones.

At 2.45pm, it announced that service was fully restored and thanked users for their patience and understanding.

Launched in October last year, the app lets motorists pay for parking at public carparks through their mobile phones.

In response to queries by The Straits Times, the Government Technology Agency of Singapore (GovTech) said some Android users were unable to use the app to pay for parking sessions yesterday morning.

The issue was resolved at 1.30pm, said the agency, which developed the app in collaboration with the Urban Redevelopment Authority and the Housing Board.

Businessman Walter Loo, 58, was one of the motorists affected by the outage.

He told The Straits Times that he tried to access the app repeatedly after parking at Yishun Industrial Park at around 10am, but received a network error message. He initially thought his mobile phone was the problem.

"Eventually, and frantically, I searched my van and found some spare coupons," Mr Loo said.

He said he found out about the outage only after visiting the Facebook page. He added that it was a relief that enforcement operations were suspended during the downtime.

In its statement, GovTech said that it is reviewing the incident.

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A version of this article appeared in the print edition of The Straits Times on February 28, 2018, with the headline ' app down for more than four hours'. Subscribe