OCBC internet, mobile banking services restored after disruption; no customer data compromised: Bank
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OCBC Bank assured its customers in a Facebook post that no customer data was compromised and their monies remained safe, after a disruption on Nov 27.
ST PHOTO: KUA CHEE SIONG
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SINGAPORE – OCBC Bank’s internet and mobile banking services for its consumer and business customers have been restored, following a disruption on the evening of Nov 27.
In a Facebook update at 10.10pm, the bank added: “We would like to assure all customers that no customer data was compromised and that their monies remained safe during this time.
“We apologise for the inconvenience caused and thank our customers for their patience and understanding.”
The bank had said on Facebook at 8.46pm that its internet and mobile banking services were down, though its ATM and card services were not impacted.
Reports on Downdetector, a website that tracks outages, about the disruption started spiking from 7.38pm and reached a peak of 1,463 at 8.19pm, with the majority reporting problems over accessing the bank’s mobile banking options.
Some users had commented on the bank’s Facebook page that they tried calling the customer service hotline but could not get through.
Reports on Downdetector, a website that tracks outages, about the OCBC Bank disruption reached a peak of 1,463 at 8.19pm on Nov 27.
PHOTOS: SCREENGRABS FROM OCBC APP AND WEBSITE
