SINGAPORE - Funds transfer services on OCBC Bank’s digital banking app and Internet banking were restored at about 2.30pm on Tuesday, about 2½ hours after they went down.

In an update on Facebook at 2.45pm, the bank said: “Our Internet banking, OCBC digital app funds transfer and PayNow services have resumed. Thank you for your patience during the interruption. We apologise for the inconvenience caused.”

Some users had experienced issues making PayNow transfers earlier in the day.

OCBC said the technical issues started around noon.

Users who had logged in to the app received a notice from OCBC acknowledging the technical issues.

It added that the bank was working to restore the services “as soon as possible”.

In a post on Facebook around 2pm, OCBC said: “We are experiencing intermittent technical issues with the funds transfer service offered via the OCBC digital app and Internet banking.”

The bank urged customers who needed to make urgent transfers to consider using other modes of payment, such as credit cards or Nets.

OCBC customer Wani Nasir said she was unable to use the app’s PayNow service from 11am onwards and had called OCBC’s call centre for help. She was told the service was fine and advised to uninstall and reinstall the app.

The 32-year-old housewife said she was trying to pay for her groceries then but there were repeated errors with the transaction.

“The women at the supermarket counters looked at me as though I didn’t have any money in my bank account. It was a really embarrassing moment,” Ms Nasir said.

She added that her mother eventually came and helped her pay for the groceries.