Nurses guide 995 callers in providing life-saving aid

Since 2011, nurses-turned-operators at SCDF have helped lift CPR done by public to 54%

(From left) Senior staff nurse Geraldine Goh, SCDF chief medical officer Shalini Arulanandam and senior staff nurse Muhammad Firman Muliadi at the SCDF operations centre in Ubi Avenue 4. Lieutenant-Colonel Shalini said the nurses have helped to impro
(From left) Senior staff nurse Geraldine Goh, SCDF chief medical officer Shalini Arulanandam and senior staff nurse Muhammad Firman Muliadi at the SCDF operations centre in Ubi Avenue 4. Lieutenant-Colonel Shalini said the nurses have helped to improve operational efficiency.ST PHOTO: ALPHONSUS CHERN

An emergency 995 call comes in at the Singapore Civil Defence Force (SCDF) headquarters and the flustered caller says someone is unconscious and not breathing.

The operator calms the caller down, and asks questions to understand the situation before guiding him to perform cardiopulmonary resuscitation (CPR).

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A version of this article appeared in the print edition of The Straits Times on October 10, 2018, with the headline 'Nurses guide 995 callers in providing life-saving aid'. Subscribe