New ICA services centre to open in April; easier identity card, passport collection from July

SINGAPORE – From July, you can collect your new identity cards and passports from automated kiosks at the new Immigration and Checkpoints Authority (ICA) services centre in Lavender without needing an appointment.

The new centre, located at 2 Crawford Street, is adjacent to the current ICA building and will start operations from April 7. It will be open from Mondays to Fridays, between 8am and 4.30pm.

Public parking will not be available till 2027, though there is a drop-off point at the new centre’s entrance. The centre is accessible by public transport.

People currently need to make an appointment for the collection of new identity cards and passports at the ICA building. ICA said on Feb 10 that more details will be provided later.

The authority said the new centre will make it easier for people to complete their transactions – via “a single touch point”. Currently, they need to go to different floors in the ICA building for different services.

No walk-in customers will be served at the counters of the current ICA building between April 1 and April 4, as the authority said it would be performing stress tests and fine-tuning its systems and processes at the new centre.

Those with urgent requests would be assessed and served on a case-by-case basis, and would need to provide supporting documents, ICA said.

Such requests include passports for urgent travel, oath-taking for those turning 22 years old between April 1 and April 6, and the completion of formalities for immigration passes expiring during the same period.

The authority also encouraged the public to get their ICA transactions done before the transition period.

During this period, the public can continue to submit their applications online through ICA’s website or the MyICA mobile application.

• Sherlyn Sim is a journalist at The Straits Times who covers breaking news and current events.