Netlink Trust says fibre cable outage affecting around 3,000 users in north-eastern Singapore

Netlink Trust said it was working on restoring connections.
Netlink Trust said it was working on restoring connections.PHOTO: NETLINK TRUST

SINGAPORE - Fibre operator Netlink Trust said on Saturday (Sept 28) it experienced a fibre cable outage from 4.14pm which affected services in some areas in north-eastern Singapore.

The fibre cables along Yio Chu Kang Road were damaged by a third-party contractor doing sheet piling works, Netlink Trust said in a statement. The contractor was not engaged by Netlink Trust or its vendors.

Netlink Trust estimated that around 3,000 end-users' fibre broadband services in the north-eastern parts of Singapore may have been affected.

"We are working with all relevant parties including the Internet Service Providers to ensure that service to the affected areas will be restored as soon as possible," Netlink Trust said.

In a Facebook post, Singtel said a number of its customers in Punggol, Sengkang and Jalan Kayu experienced issues accessing their fixed voice, fibre broadband, Singtel TV and home digital line services.

To ensure affected customers remain connected, Singtel will be following up with them to waive their local mobile data charges until services are restored.