Mozart helps Certis orchestrate security and services at Jewel

Running from Certis' smart operations centre in Jewel, the security platform Mozart takes in data from more than 5,000 sensors, 200 mobile devices and 700 closed-circuit TV cameras.
Running from Certis' smart operations centre in Jewel, the security platform Mozart takes in data from more than 5,000 sensors, 200 mobile devices and 700 closed-circuit TV cameras.PHOTO: CERTIS

Classical composer Wolfgang Amadeus Mozart may be long gone, but his namesake is creating symphonies of a different kind.

Mozart is the name of a new platform developed by security services provider Certis to oversee its operations at Jewel Changi Airport.

At a media briefing yesterday, Certis said the $1.7 billion retail and lifestyle complex is the first location where it is employing its new Security+ approach, which uses technology to oversee not just Jewel's security, but also its facilities management and customer service needs.

Running from Certis' smart operations centre in Jewel, Mozart takes in data from more than 5,000 sensors, 200 mobile devices and 700 closed-circuit television cameras.

This provides Certis with "real-time situational awareness", allowing it to quickly detect and respond to incidents, said Mr Kenji Wong, who heads Certis' operations at Jewel.

Perhaps the most visible security feature is the Patrol and Traffic Enforcement Robot (Peter), deployed at the entrance of Jewel's second level. Peter, which operates autonomously and can run for more than eight hours without recharging, is able to detect vehicles that break traffic rules, or impede traffic flow by parking or waiting at the kerbside. It also alerts enforcement officers if further action is needed.

Mozart is also used to manage a variety of issues, such as crowd control, carpark congestion, as well as escalators, lifts and fire alarms.

The platform's data analytic capabilities include recognising the physical attributes of people caught on camera.

One application of this technology is to quickly locate missing children, said Certis technology services solution architect Patrick Sim.

 
 

Mozart is also used to coordinate and monitor the 40m-high Rain Vortex at the heart of Jewel, as well as its daily light and sound shows.

Certis staff on the ground at Jewel can use an app on their mobile devices to send out an alert in case of emergencies or other incidents.

The Security+ approach allows Jewel to focus on making sure that guests enjoy all that the complex has to offer, said Jewel's head of customer experience Jeremy Yeo.

Certis noted that its other customers are also interested in employing the Security+ system, but declined to provide more details.

Certis senior vice-president and aviation security head Benny Lim said Mozart has made operations more efficient, reducing Certis' manpower needs by as much as 15 per cent. The firm has about 170 staff deployed in different areas at Jewel.

Said Mr Lim: "With the Mozart orchestration platform, we are able to attend to alerts with less manpower."

A version of this article appeared in the print edition of The Straits Times on June 21, 2019, with the headline 'Mozart helps Certis orchestrate security and services at Jewel'. Print Edition | Subscribe