Mobile wallet operators race to be the best

A patron using SGQR to pay at a food stall. McKinsey consultants said in May that seven in 10 Singaporeans use a digital wallet and transaction volumes are growing daily.
A patron using SGQR to pay at a food stall. McKinsey consultants said in May that seven in 10 Singaporeans use a digital wallet and transaction volumes are growing daily.PHOTO: SHIN MIN DAILY NEWS

The race is on for mobile wallet operators to win as many customers as they can in an increasingly crowded and growing market.

They have taken steps to improve user experience, including reducing the number of clicks needed to complete payment and shaving the time it takes to load their apps.

The operators also recognise the importance of teaching merchants how to accept digital payment, with one offering to station staff at retail outlets to help customers. Every second matters to the customer who is waiting in line to pay and go, they added.

The user-friendliness of mobile wallets has been in the spotlight, with some service staff not properly trained to handle digital payments.

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A version of this article appeared in the print edition of The Straits Times on July 08, 2019, with the headline 'Mobile wallet operators race to be the best'. Print Edition | Subscribe