M1’s network restored after disruptions to voice call, SMS services
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The telco acknowledged in a Facebook post at 3.16pm that some of its customers were affected.
ST PHOTO: GIN TAY
SINGAPORE – Telco M1’s phone and messaging services were disrupted in the afternoon on Nov 11, with affected users complaining online.
The telecoms company acknowledged in a Facebook post at 3.16pm that some of its customers were affected.
The post said: “Our engineers are investigating, and we will share updates as soon as we can. Customers can continue to make calls using data as M1’s mobile data connectivity is not affected.”
M1 updated the post at 3.36pm, saying that all affected services have been fully restored.
Some of M1’s customers had posted on its Facebook wall, saying that they were neither unable to make or receive phone calls, nor to receive one-time passwords via SMS.
On Downdetector, a website that tracks outages, user complaints started spiking after 1.44pm. The number of complaints reached a peak of 1,773 at 3pm, before falling to 246 at 3.36pm. About two-thirds of the complaints were about mobile phone issues.
M1 did not address the cause of the disruption and how many people were affected, when asked by The Straits Times, but said some customers were affected “for a short period”, with services restored before 3.20pm.
