M1 users unable to make or receive calls: Telco says it took immediate action
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According to an online outage tracker, M1 started having problems at around 8.50am.
BT PHOTO:YEN MENG JIIN
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SINGAPORE – Local telco M1 on Thursday apologised after some customers reported that they were unable to use their voice call function earlier in the day.
In response to The Straits Times’ queries, an M1 spokesman said that it took immediate action on the issue, which was resolved “promptly”.
According to the Downdetector website, which logs outages, M1 started having problems at around 8.50am. Complaints spiked at 9.35am with around 305 reports.
On M1’s Facebook page, seven users left comments complaining that they were unable to use their voice call function, while two others said their broadband services were also down.
They were advised by M1 to restart their phones. If that did not work, they were advised to request further assistance by dropping the telco a personal message on Facebook.
The M1 spokesman said its engineers detected an outgoing mobile voice call issue via the telco’s network monitoring system, and they took immediate action to resolve it.
She did not address how long the issue lasted, or how many customers were affected.
“SMS and mobile data were not affected. We are sorry for the inconvenience caused to our affected users,” added the spokesman.
Communications manager Bryan Chong, 29, who could make calls again at around 10am, told ST he had tried to call hotels and country clubs to research for a corporate event that his company will be hosting, and resorted to e-mailing them instead.
“There are also (the options of) WhatsApp calls and Telegram calls, but for companies or services which do not have such mobile capabilities, it will still be an issue for us to contact them,” he said.
