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Larger letter boxes explored to tackle e-commerce surge
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SingPost group chief executive Paul Coutts in the mail room at SingPost Centre. Mr Coutts said the surge in e-commerce volumes exposed weaknesses in SingPost's infrastructure and processes.
ST PHOTO: JOSEPH CHUA
Tiffany Fumiko Tay
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Larger letter boxes to accommodate growing e-commerce volumes and accountability for non-trackable items are among the mail solutions that SingPost is exploring for the future, its group chief executive Paul Coutts has told The Sunday Times.
SingPost is in discussions with the authorities and stakeholders on increasing the size of both letter boxes and their slots to ensure that the infrastructure keeps pace with the boom in e-commerce, Mr Coutts, 62, said.
