IP insurers' small panels irk some policyholders

Insurers' use of panel doctors was thrown into the spotlight recently. ST PHOTO: KELVIN CHNG
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SINGAPORE - When lawyer Leslie Tham, 48, needed to go for an urgent medical procedure last year, his agent told him he needed to get pre-approval to make a claim on his Integrated Shield Plan (IP).

He checked his insurer's website and made calls, and waited for the pre-authorisation, not knowing how long it would take, or if it would even come.

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