Free home delivery for first-time TraceTogether token users; more vending machines at malls and CCs

The vending machines will enable people to replace their tokens anytime, even outside the operating hours at some CCs and malls. PHOTO: SMART NATION AND DIGITAL GOVERNMENT GROUP (SNDGG)

SINGAPORE - People requesting a TraceTogether token for the first time can now get one delivered to their homes for free, under a new delivery service announced by the Smart Nation and Digital Government Group (SNDGG) on Wednesday (Aug 25).

More TraceTogether token replacement vending machines are being rolled out at selected malls, starting from Wednesday, and at all community clubs (CCs) across the island from Aug 30.

With these new distribution methods in place, the SNDGG will scale back manned booths for token collection and replacement at CCs and shopping malls.

The 17 booths at shopping malls will cease operations on Aug 31 after the machines are in place.

Those at CCs will be closed at a later date, said SNDGG.

It became compulsory to use the TraceTogether app or token to check in to venues from May 17 this year.

SNDGG said first-time users who want their tokens delivered can make a request by logging in to the TokenGoWhere website with their Singpass account.

Once the request is successfully processed, the token will be delivered to their mailbox.

Those without a Singpass account will be directed to register for Singpass, or to collect their token at a CC, said SNDGG, adding that the delivery service cannot be used for token replacement.

SNDGG said it has been working with Temasek Foundation to retrofit mask vending machines for users to replace their tokens.

Two such vending machines were deployed at Nex and Sun Plaza malls on July 26 and public feedback has been positive, the SNDGG said.

Vending machines will be set up at all 108 CCs and more than 40 malls with high footfall.

A member of the public replacing their TraceTogether Token at a vending machine at Nex shopping mall in Serangoon. PHOTO: SMART NATION AND DIGITAL GOVERNMENT GROUP (SNDGG)

Each vending machine holds about 1,400 tokens and can be used to replace those that are out of battery or are not working.

The roll-out is expected to be completed by the end of October.

People can replace their tokens any time at these machines, even outside the operating hours of some CCs and malls.

The malls include AMK Hub, Bugis Junction, Bedok Mall and Causeway Point. The full list is on the TokenGoWhere website.

SNDGG said it has fine-tuned the replacement process based on feedback. The machines will now allow for a token to be replaced if the previous collection was at least 60 days ago, down from the minimum period of four months initially.

Those who require a new token less than 60 days after they last collected one will need to visit a manned booth to get one.

These booths will remain in areas with a higher concentration of seniors who may require more help with replacing their tokens.

Madam Gan Siok Wah, 65, feels the vending machines would help reduce queues to replace the tokens. The retired supervisor in the food industry said there was a long queue when she went to get her token replaced last week as one of the staff was on a lunch break.

"A machine would be more convenient," she said, adding that the battery life of the tokens should also be improved.

While Madam Merinda Tan, 62, agreed the vending machines would make token replacement more convenient, she feels people should still be deployed near the machines to help.

"Vending machines are more suitable for the collection of items like masks, which are more straightforward. But in the case of tokens, they may need to check if the token is really faulty or if there is some other issue. So having staff around may be a better option," said the retired civil servant.

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