It is hard to define where Ms Loo Min Min's job starts and ends.
A regular work day for the senior staff nurse involves home visits to patients under Tan Tock Seng Hospital's (TTSH) Post Acute Care at Home (PACH) programme.
PACH is a post-discharge service for patients who need rehabilitative or nursing care after leaving the hospital.
A dedicated team from TTSH follows up on cases for up to three months. But Ms Loo, 37, has gone further.
For the past two months, she has been making weekly visits on her days off to help a man who wants to be known only as Mr Quek.
He is a patient who was discharged from the PACH programme around April, and is in the final stages of heart failure.
In the stuffy one-room rental flat in Kitchener Road, she banters with the bedridden 75-year-old in fluent Hokkien to lift his spirits.
She feeds him his favourite fish soup and sugar cane juice before wiping his gaunt body and unflinchingly picking the dirt out from under his fingernails and toenails.
"I'm motivated, knowing that he might die soon; my little actions can give him a more dignified death," says Ms Loo, who has been a nurse for eight years.
The elderly man has been estranged from his children for years and lives with his 65-year-old brother, who has dementia. They are being taken care of by an elderly woman who is an old friend.
Mr Quek's condition worsened shortly after being discharged from the PACH programme.
Ms Loo advised him to get admitted again, but he prefers to stay at home.
A community welfare group now cares for him and visits him periodically.
Ms Loo says she finds it hard to stop caring for him even though he is officially no longer her patient.
She says: "When I tend to patients in their homes, I become more aware of their needs than if I was in a ward. It's only in their own homes that you get to see the genuine needs."
It is a desire to help that drew Ms Loo, who is single, to nursing and eventually to become one of just four PACH nurses at TTSH.
TTSH, which is a member of the National Healthcare Group, said the PACH programme "aims to reduce hospital re-admissions and avoid emergency department attendances" and also reduce the need for institutionalised care by helping caregivers become more competent.
Since its start in 2008, enrolment has risen steadily and peaked at about 600 last year.
The job of a PACH nurse involves visiting patients' homes to check on their medication, dress their wounds and communicate with family members and caregivers regarding the patients' conditions.
Each day, Ms Loo moves around with at least two mobile phones, a tablet, a backpack and a cabin bag packed with medical equipment and supplies.
She has about 40 patients under her care and visits about three patients every day - half the time on her own, and other times with a doctor.
She has been with PACH for just under a year and admits that the workload can be challenging.
"The hours can be long and tiring but whenever I feel tired, I tell myself that I'm not the only one working this way."
She adds: "It's not for myself but for the good of others."
In between visits, she writes reports and attends to patients' care- givers who call her on the phone.
"The rapport and trust I get to build with the family of the patients are very satisfying, especially when they know I'm trying my best to help," she says.
A version of this article appeared in the print edition of The Straits Times on June 09, 2016, with the headline 'Going beyond call of duty'. Print Edition | Subscribe
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