Frustrations as taxi and ride-hailing fares surge, and bookings are rejected

The sudden spike in demand for rides has resulted in sharp increases of peak-hour ride-hailing fares. PHOTO: LIANHE ZAOBAO
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SINGAPORE - Retired cabby Tony Lee, 73, was trying to get a ride from Joo Seng to Jalan Besar two Fridays ago. An hour after his search began at 6pm, he was still pacing the streets.

"I went on all the apps – Grab, Gojek, ComfortDelGro. But no one would accept my booking," he said. "The taxi stand in the area also had a really long queue so I had to walk around to try to flag down a cab."

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