Frustrations as taxi and ride-hailing fares surge, and bookings are rejected

The sudden spike in demand for rides has resulted in sharp increases of peak-hour ride-hailing fares. PHOTO: LIANHE ZAOBAO
New: Gift this subscriber-only story to your friends and family

SINGAPORE - Retired cabby Tony Lee, 73, was trying to get a ride from Joo Seng to Jalan Besar two Fridays ago. An hour after his search began at 6pm, he was still pacing the streets.

"I went on all the apps – Grab, Gojek, ComfortDelGro. But no one would accept my booking," he said. "The taxi stand in the area also had a really long queue so I had to walk around to try to flag down a cab."

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.