Fibre services fully restored by Thursday night, says NetLink Trust

A fibre cable cut incident on Wednesday afternoon (Nov 14) in the eastern part of Singapore which affected about 10,000 households was fully resolved on Thursday night, according to Fibre broadband network builder NetLink Trust (NLT).

NLT said on Friday morning that the incident was resolved at 10.03pm on Thursday. It had previously said at around 7pm on Thursday that the estimated time of full restoration had been revised to early Friday morning.

In its latest update, NLT added that the errant third-party contractor who severed a number of cables while performing construction works along Tampines Avenue 9, leading to the interruption, was not engaged by NLT or its vendors.

Earlier on Thursday, all three major telcos Singtel, StarHub and M1, as well as Internet service provider MyRepublic said most of their services had been restored.

StarHub said at 7.25pm yesterday that most of its affected fibre services were back to normal, and it would continue to work with NLT to fix the issue for the remaining affected customers as quickly as possible.

Singtel said in a Facebook post yesterday afternoon "virtually all of the services affected" by the cut had been restored. Its fixed voice services were up again by 2am.

At 11.56am yesterday, M1 said services for most of its affected customers had been restored, although full service restoration was still under way. This was similar with MyRepublic, which said it was in close contact with NLT to ensure restoration of the remaining affected lines.

Singtel and M1 said affected customers will receive a waiver for local mobile data charges during the period of the interruption. As a gesture of goodwill, StarHub said it will offer affected fibre customers a $10 rebate on their December bills.