E-commerce boom reshaping delivery sector in Singapore
Players look to collaboration amid intense competition for resources, massive volumes and fragmented market
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Courier services, such as Ninja Van, are also finding ways to beat the manpower crunch and reduce missed deliveries.
PHOTO: NINJA VAN
Tiffany Fumiko Tay
Missed deliveries, lost packages and delayed shipments are the bane of every online shopper.
And these problems - which had surfaced during the just-concluded seasonal peak - could well increase if steps are not quickly taken, warn logistics players.
