E-commerce boom reshaping delivery sector in Singapore

Players look to collaboration amid intense competition for resources, massive volumes and fragmented market

Courier services, such as Ninja Van, are also finding ways to beat the manpower crunch and reduce missed deliveries.
Courier services, such as Ninja Van, are also finding ways to beat the manpower crunch and reduce missed deliveries.PHOTO: NINJA VAN

Missed deliveries, lost packages and delayed shipments are the bane of every online shopper.

And these problems - which had surfaced during the just-concluded seasonal peak - could well increase if steps are not quickly taken, warn logistics players.

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A version of this article appeared in the print edition of The Straits Times on February 25, 2019, with the headline 'E-commerce boom reshaping delivery sector in Singapore'. Subscribe