Deliveroo customers upset over 'surprise' fees

Deliveroo has quietly reintroduced its minimum spend in the form of a "small order fee", which customers say can go up to $5 for orders under $10 or $12 and is applicable nationwide.
Deliveroo has quietly reintroduced its minimum spend in the form of a "small order fee", which customers say can go up to $5 for orders under $10 or $12 and is applicable nationwide.PHOTO: ST FILE

SINGAPORE - Customers who placed an order on Deliveroo recently might have noticed a new fee or two during checkout.

Less than six months after it removed its minimum spend of $12 across most of the heartland neighbourhoods it services, Deliveroo has quietly reintroduced it in the form of a "small order fee", which customers say can go up to $5 for orders under $10 and is applicable island-wide.

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