ComfortDelGro app down for more than 3 hours on Friday night due to network outage
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Users left comments on ComfortDelGro’s Facebook page, expressing frustrations with the app’s glitches on a Friday night.
ST PHOTO: CHONG JUN LIANG
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SINGAPORE - For about 3½ hours on Friday evening, Mr Eugene Ong tried repeatedly but failed to book a taxi home using the ComfortDelGro ride-hailing app.
Speaking to The Straits Times, Mr Ong said he started noticing the problem while trying to make an advance booking at about 6pm.
“I logged out and was unable to log back in,” said the 34-year-old who works in the aviation industry. He added that the error message on his app said there was a “server connection” problem.
At 10.30pm, he still could not log in to his app.
Mr Abdul Rahman’s Friday evening plan was also disrupted when his app was down, starting at about 6pm.
“I was frustrated because the whole family was dressed up and ready to go to the family fair at Singapore Expo,” said Mr Rahman, 33. “We have a toddler so (a taxi) was our primary choice of transport.”
Mr Rahman gave up after trying to book on the app for an hour, and his family headed to a nearby mall instead.
“We hope that ComfortDelGro can post something on its social media platform to alert users of the system being down, just like SMRT,” he said.
Several other users also left comments on ComfortDelGro’s Facebook page, expressing frustrations with the app’s glitches on a Friday night.
Some users were unable to book taxis through ComfortDelGro’s app on Friday evening due to network issues.
PHOTO: ST READER
ComfortDelGro sent a message to its network of taxi drivers at 8.30pm on Friday, saying the company was working to restore services after experiencing some “network issues”.
In a follow-up message sent at 9.54pm, the company said that all services were resolved and restored, although some users still reported the same problem.
In response to ST’s queries, ComfortDelGro’s spokesman Grace Wu said the company’s taxi booking services were affected by a network outage for about 3½ hours on Friday evening. She added that street hail services remained available during this period.
“All booking services have since resumed, and we apologise for the inconvenience caused,” said Mrs Wu. “Meanwhile, we are investigating the cause of the outage.”
