Citibank Singapore warns of e-mail phishing scams
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The bank said it is “actively working” to take down the phishing site.
ST PHOTO: KUA CHEE SIONG
- CitiBank Singapore warns of phishing emails claiming clients’ Citi Mobile Token or Digital Security Token is ready for activation.
- The bank advises verifying website URLs and avoiding clicking suspicious links or sharing personal information.
- Suspected scams can be reported via the ScamShield app or National Scam Hotline at 1779.
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SINGAPORE – Received an e-mail from Citibank Singapore that claims your Citi Mobile Token or Digital Security Token is ready for activation? It may be a scam.
In a July 2 Facebook post, the bank said it had received reports of phishing e-mails that direct recipients to a fake Citibank Singapore website claiming that clients’ Citi Mobile Token or Digital Security Token was ready for activation.
The pre-emptive public alert was issued after two customers reported receiving such e-mails, a Citibank Singapore spokesperson said on July 4, in response to queries.
There were no financial losses.
“Citibank Singapore has notified the Singapore Police Force’s Anti-Scam Centre,” the spokesperson added.
In its post, Citibank Singapore added that it was “actively working” to take down the phishing site.
The bank advised its clients to always verify a website’s URL before entering any personal or banking information.
They should also refrain from clicking on suspicious links or providing any personal information on unverified websites.
Those who suspect they have fallen victim to a scam can contact Citibank via the Citi Mobile app or the CitiPhone hotline on 6225-5225, the bank added.
Phishing scams were the second most common scam type in 2025, with a total of 6,264 scams reported.
The public can report suspected scams through the ScamShield app or call the National Scam Hotline on 1799.
