717 complaints against businesses in beauty industry in first six months of 2022: Case

Most of the complaints were about misleading or false claims, undue pressure, and non-utilisation of packages due to sudden insolvency. PHOTO: ST FILE
New: Gift this subscriber-only story to your friends and family

SINGAPORE - Just before Christmas last year, Ms Joy Yuen went to Nail Palace in Junction 8 with a voucher to have a free manicure and pedicure.

The hard sell that she experienced from staff there - leading to her paying more than $3,000 for a package - is not uncommon, according to statistics from the Consumers Association of Singapore (Case).

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.