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Your first responder for mental health could be a chatbot, with limits
Singapore needs clear standards to ensure safe and effective use of chatbots, with a hybrid approach that includes humans who can step in when needed.
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AI chatbots sit in pockets, on laptops and in workplace portals. For many, they are becoming the first stop for worry, low mood, or insomnia.
PHOTO: ST FILE
Nur Hani Zainal
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On the MRT after a long day, a commuter opens a mental health chatbot on her phone. She is not looking for a diagnosis. She wants to get through the evening without the knot in her chest taking over.
The bot checks in, offers a short breathing exercise, and suggests the next step if the tightness does not ease in an hour. It is not therapy. It is a well-timed nudge.
