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With Shatec cutting back operations, what’s next for Singapore’s hospitality sector?
Robots can’t solve the industry’s woes. A new kind of education institute might.
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With Shatec scaling down its operations, it’s time for Singapore to pursue more sustainable, human-centred strategies for the hospitality industry.
PHOTO: LIANHE ZAOBAO FILE
Shane Pereira and Julien Cayla
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In 2017, Hotel Jen introduced Jeno and Jena – two robots designed to handle in-room dining orders – at their two properties in Singapore. They can ride elevators and greet guests upon arrival. Other Singaporean hotels, such as M Social and Marina Bay Sands, have also turned to automation.
This is in response to a major problem: an acute recruitment and retention problem in the hospitality industry.
