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What getting booted off a S’pore airline reveals about managing crises
Airlines can do more to turn a negative experience into a positive one
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The writer and her family were recently kicked off a Scoot flight because the airline had sold too many tickets.
ST PHOTO: LIM YAOHUI
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One imagines that buckling your seat belt on the plane marks the start of a holiday.
Last month, I learnt how wrong this assumption was, when my parents and I were kicked off a red-eye flight on budget carrier Scoot because the local airline had sold too many tickets.
