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Today no transaction, however mundane, comes without a plea for feedback. Despite its intrusiveness and time suck, many people tend to engage with feedback – often happily.

Fuelled by the ease of responding online, our inboxes are clogged with multiple requests per day for five-star ratings and glowing reviews.

PHOTO: PIXABAY

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UNITED STATES - In the 1980s, Mr Ed Koch, then New York City’s mayor, often grabbed bemused commuters emerging from the subway, asking them a simple, surprising question: “How am I doin’?”

Today, that query seems to be asked of everyone, all day long.

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