The wrong trousers? Retail has a new solution to the returns problem
Online retailers are keeping quiet about ‘returnless refunds’ but they are becoming more common
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“Returnless refunds” are being employed by some of America’s largest retailers.
PHOTO ILLUSTRATION: PIXABAY
Joe Miller
Once again, my vanity had got the better of me. A pair of “slim fit” beige corduroys ordered from Target, it transpired, could not be fastened without the help of a mechanical winch.
The bigger surprise, however, came when I attempted to return the trousers and was promptly issued a refund along with the following message: “Feel free to keep it, recycle or donate it! If the item was damaged, please dispose of it safely. Thanks for your help!”
