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The workplace needs to step up on mental health to match Singapore’s efforts at the national level
Mindline 1771 marks a well-being turning point and a signal for the private sector to follow suit.
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The launch of mindline 1771 should serve as a call to action for every organisation in Singapore, says the writer.
PHOTO: LIANHE ZAOBAO
Theodoric Chew
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For shift-based employees at McDonald’s Singapore, accessing face-to-face mental health support was challenging. The irregular working hours made it hard for staff to arrange counselling or therapy sessions.
In response, the fast-food company introduced resources such as five-minute self-care programmes, 30-minute online coaching and counselling sessions and a round-the-clock employee assistance programme (EAP) helpline. This made it easier for workers to prioritise their well-being and access support when they needed it most. Among those who enrolled, 99 per cent engaged with the self-care sessions – comprising self-guided programmes that develop skills and support well-being – reflecting strong demand when support is both relevant and accessible.
