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The real cost of shadow work
Companies have increasingly passed on tasks that used to be done by staff to their customers via technology. It may lower labour costs but do we know the full impact on productivity and employment?
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Companies have been able to turn over work, such as check-outs, to their own customers, via technology.
PHOTO: ST FILE
Rana Foroohar
One of the great economic mysteries of the moment is why worker productivity, particularly in the United States, is falling.
Some economists say that it’s simply a correction from the unsustainably hard work that many of us did during the Covid-19 pandemic.
