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The one role AI shouldn’t replace – caring for others

AI may mimic a human being. But knowing it isn’t is key to preserving real connections.

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Sophie, a robot using artificial intelligence from Hanson Robotics, shares a high five with a visitor during the International Telecommunication Union (ITU) AI for Good Global Summit in Geneva on July 8, 2025. (Photo by Valentin Flauraud / AFP)

Sophie, a robot that uses artificial intelligence, sharing a high five with a visitor at an AI summit in Geneva on July 8.

PHOTO: AFP

Yow Wei Quin

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As a psychologist working at the intersection of child development and healthy ageing, I’m excited by the potential that AI offers in supporting children’s learning and keeping seniors cognitively engaged. 

But I am also fully aware of its limits – no matter how “smart” it gets – especially when it comes to human connection.

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