Finding Joy
It could have been my worst night working in F&B. The diners made it my best
With the restaurant short-handed on an unexpectedly busy night, I expected anger from the customers. Instead, they reminded me why I love what I do.
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In the midst of a demanding shift, when he felt almost invisible behind the constant motion of service, a few words of appreciation made him feel seen, says the writer.
PHOTO: ISTOCKPHOTO
James Charles
After 40 years working in hospitality and F&B, I thought I had seen it all.
The challenges are well known: long hours, difficult customers, manpower shortages and the sheer physical demands of the job. After a while, it all becomes part of your life, and the challenges, par for the course.