Forum: SIA has taken steps to address issues with website
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We refer to the letter “ SIA needs to fix its website, and fast
Singapore Airlines sincerely apologises to Mr Yeo Tze Han for his experience with our website.
Following an in-depth internal review, we have identified the issues and taken steps to address them.
Our team has been reaching out to Mr Yeo to offer direct assistance with his transactions, and we remain committed to supporting him until this matter is resolved.
We are grateful to Mr Yeo for taking the time to share his feedback, which we take very seriously.
At Singapore Airlines, we are dedicated to delivering the best possible customer experience, including on our website and mobile application. We will continue to enhance these platforms to better serve our customers.
George Wang
Senior Vice-President, Information Technology
Singapore Airlines
