Forum: SIA committed to supporting customers with disabilities
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We refer to Ms Ratnasari Yawieriin’s letter “Enhance travel and shopping experiences for those with severe physical disabilities” (April 6).
SIA sincerely apologises that her family’s experience when flying with us did not meet expectations.
We recognise the additional planning and stress that caregivers face when travelling with loved ones with disabilities, and we remain committed to providing a safe and comfortable travel experience for all our customers.
There is a limited number of bassinet seats available on board our aircraft. These are typically prioritised for customers travelling with infants, as they are the only seats where a bassinet can be attached to the wall in front of the seat.
We recognise that some customers with mobility limitations may prefer to be seated in the bulkhead area. Such requests are considered on a case-by-case basis, subject to availability and safety requirements.
Customers who require special assistance may contact their local SIA office via the Special Assistance page on our website ahead of their travel, and we will endeavour to support them where possible.
Where necessary, we may ask for medical documentation to better understand the customer’s needs, ensure safety requirements are met, and coordinate appropriate ground handling support. Customers may also approach our ground staff or cabin crew on board for assistance.
We thank Ms Yawieriin for her feedback. Singapore Airlines remains committed to supporting customers with disabilities and their caregivers to ensure a safe and comfortable travel experience.
Ooi Chuin Ling
Senior Vice-President, Customer Services and Operations
Singapore Airlines
