Forum: Share ratings for each govt agency in OneService app
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I use the OneService app by the Municipal Services Office frequently to give feedback on issues on the ground.
What I have experienced is that government agencies are often too eager to close issues raised, with over-simplified responses such as “we are looking into it” or “we have informed our contractor to rectify this issue”. Perhaps, the time taken to close issues is their key performance indicator.
Issues should instead be closed by the person who raised the issue, or only when the issue is rectified by the government agency.
I provide ratings for each issue raised based on the actions taken by the relevant government agency. The Municipal Services Office should share the ratings for each government agency in the OneService app over a period, say, each calendar year, so that residents can see whether the government agency has done well or improved over time.
Ang Bock Leng
