Forum: SGH can improve response time for online bookings
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In the interest of useful feedback, I would like to share a recent personal experience of making an appointment at the Singapore General Hospital (SGH) with a specific doctor in mind.
I decided to go for an online booking by e-mail with SGH, as this was possible on its website.
After providing all the necessary information and receiving an e-mail confirmation of my request, I waited for a response.
After four days, I decided to telephone the SGH hotline for appointments. A polite woman at the other end attended to me and within a few minutes, I got a verbal confirmation of a date and time of appointment with my desired doctor.
I find it unacceptable that SGH has a dedicated digital link for making appointments but it is unable to respond speedily within a reasonable timeframe.
I consider a maximum of two working days or 48 hours to be reasonable to reply to a patient. SGH should review its standard operating procedures to remedy this shortcoming. Otherwise, more people like me will only call the SGH hotline.
Raymond Koh Bock Swi
