Forum: Refund of seat selection fees processed
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We refer to Ms Pamela Ng’s letter “ Seat change not communicated at check-in
We apologise for the experience Ms Ng and her family had on their recent flight with us.
Our customer service team has since contacted her and processed the refund of her seat selection fees.
The team has also looked into the seat change that took place and has addressed any service lapses.
We appreciate her feedback as it helps us to improve our customer experience, and we thank her for her support.
Clarence Lim
Director, Ground
Scoot
