Forum: Improve overall commuter experience at Tuas Checkpoint
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I was at Tuas Checkpoint recently. The bus bay assignment display was not functioning that day, creating confusion among commuters and tourists, who were left running from bay to bay to locate their buses.
I am not sure how often this issue occurs, but I’ve noticed that, even when the display is working, the waiting area around the bus bays is chaotic.
The drop-off area for buses has only two lanes, and this contributes to severe congestion and long queues, especially during peak hours.
Such inefficiencies at one of Singapore’s key land entry points are disheartening. Several tourists I spoke with expressed their disappointment, with some even commenting that the experience resembled that found in a developing country.
The difference is especially striking when compared with the efficiency and organisation of border checkpoints such as the Hong Kong-Shenzhen connection.
As a Singaporean, it is troubling to see our country’s image impacted by poor infrastructure and poor crowd management at such an important gateway.
I hope the authorities will improve the operations, facilities and overall commuter experience at Tuas Checkpoint.
Ng Sung Nang
