Forum: ICA constantly reviews checkpoint operations to enhance traveller experience
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We refer to Forum writer Ng Sung Nang’s letter “ Improve overall commuter experience at Tuas Checkpoint
The Bus Information Display System was installed at Tuas Checkpoint in 2018 to help travellers locate their buses for re-boarding post-immigration. Immigration clearance then was manual, and it could take as long as 40 minutes for bus travellers to clear immigration during peak hours. Buses would be waiting at the boarding area for travellers to re-board their bus.
With the implementation of the Immigration and Checkpoints Authority’s New Clearance Concept, automated immigration clearance is now the norm for all travellers. The time taken for bus travellers to clear immigration during peak hours has dropped significantly to around 10 minutes. As a result, travellers now arrive at the bus boarding area much earlier than the buses. There are no longer many buses parked at the bus bay waiting for travellers to re-board.
As travellers no longer need to refer to the Bus Information Display System to locate their buses, we reviewed the need for the system and decommissioned it in February. Work is in progress to dismantle the display boards. We thank Mr Ng for the feedback, and assure the public that ICA constantly reviews our operations to improve the traveller experience at all our checkpoints.
Patrick Ong
Deputy Director, Corporate Communications
Corporate Communications and Service Division
Immigration and Checkpoints Authority
