Forum: Human error with baggage handling team at airport caused delay
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We refer to Mr Cheong Kah Wai’s letter “ Slow baggage handling at Changi Airport deserves urgent attention
We apologise for the inconvenience experienced on Nov 17. Our checks found that after the first batch of bags arrived on the baggage belt, a human error with the baggage handling team caused the second batch of bags to be presented later.
When a flight arrives at Changi Airport, ground handlers unload and transport bags from the aircraft for loading onto the baggage belts for passengers. However, the time required for this process can be affected by factors such as operational exigencies, inclement weather and lightning risks to staff.
We monitor the baggage delivery performance of all arrival flights and will work closely with our airport partners to continuously improve baggage operations and ensure a smooth experience for all travellers.
Oliver Kiesewetter
Senior Vice-President
Airport Operations Control
Changi Airport Group
